James

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Activity overview

Latest activity by James
  • James created an article,

    How should I reply to feedback?

    It is important to deal with them systematically with a level-head. Feedback can be broken into four categories  Private - Negative; Private - Positive; Public - Negative; and Public - Positive. ...

  • James created an article,

    Should I send reminders?

    We’ve surveyed thousands of people, and the biggest single thing you can do to improve your responses rates is to send a reminder. It is often overlooked by timid marketers and professionals, who a...

  • James created an article,

    How do I maximise my response rate?

    Boost your email deliverability 1. Improve your sender reputation  Measure how you are doing compared to other IP addresses and email domains in terms of deliverability, open rates and engagement....

  • James created an article,

    What is the best way to send out requests?

    When determining the best way to send out requests it is important to focus on the internal structure of your company. Centralised Management  Under centralised management, a single person would ta...

  • James created an article,

    How can I get buy in from my team?

    Focus on “why” Remind yourself of why you want this information in the first place. In summary: Client satisfaction is a lead indicator of financial performance. It predicts churn and word-of-mout...

  • James created an article,

    How to Get Started on FirmChecker

  • James created an article,

    FirmChecker Demo