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General

Getting Started

  • Can I manage multiple offices from one account?
  • How can I get buy in from my team?
  • How to Get Started on FirmChecker
  • What does it cost and what's included?
  • Why are you asking for my credit card for a free trial?
  • My profile details are wrong, outdated or inaccurate
See all 9 articles

Troubleshooting

  • We've had a fake, misleading or slanderous review! How can we get it removed?
  • I can't find my profile on your site
  • I think I already have an account...but I can't sign in?
  • I've forgotten my password
  • Change login details
  • How to change payment details (change credit card)
See all 7 articles

Client Choice Awards

  • Client Choice Awards Event: No physical gala dinner in 2021
  • What are the Client Choice Awards?
  • How to enter the Client Choice Awards
  • Past winners of the Client Choice Awards
  • How do I nominate for a specific category?
  • Which Client Choice Awards categories will I be eligible for with FirmChecker?
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Using FirmChecker

  • How should I reply to feedback?
  • Should I send reminders?
  • How do I maximise my response rate?
  • What is the best way to send out requests?
  • FirmChecker Demo
  • How to deal with a negative review
See all 13 articles
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