How do you prevent fake or slanderous reviews?
All reviews go through both human and technological checks prior to publication on FirmChecker.
Why hasn't my review been approved yet?
We aim to keep approval times to a minimum - and it will generally be live within a day, but reviews can take up to 3 business days to be published on FirmChecker. This is because all reviews go through both technological and human checks before they are published to our site.
Why human content moderation?
Sometimes human discretion is needed to ensure that content complies with our terms and conditions. That is, to assess whether the substance of the review is obscene, abusive, misleading, false or defamatory.
Can we choose which reviews go live, or take down negative reviews?
Unfortunately not. While it can certainly be tempting to take down a review that you think reflects poorly on you, this would undermine the integrity and usefulness of the service, to you and clients.
For tips on how best to deal with negative reviews, click here.