Eligibility and judging criteria for the Client Choice Awards

The Client Choice Awards are not based upon your technical expertise so much as the satisfaction of your clients. 

Judging metrics: 

1. A weighted average of our service attributes (assuming there are at least 30 reviews - an eligibility hurdle); and, if scores are equal
2. Number of reviews; and, if review numbers are equal
3. Text analysis of verbatim comments of your clients, which takes into account depth and sentiment of reviews. 

Eligibility requirements:

A firm must clear ALL the following eligibility requirements to be considered for the Client Choice Awards. 

1. A subscription to FirmChecker Premium for at least 3 months of the preceding 12 month period survey period, which spans 5 February - 4 February the following year. This 3 month subscription minimum INCLUDES the 30 day trial period. 
   
   • Example: 
     • User X signs up on or after 5 November 2019. They would not be eligible for the 2020 Client Choice Awards. However, if they had an active subscription for 3 months between 5 February 2020 and 4 February 2021, they would clear the subscription hurdle for the next year's awards. 
     • User Y signs up for a free trial on or before 4 November 2019. They would clear the subscription hurdle for the 2020 Client Choice Awards, assuming they maintain their Premium account status until 4 February 2020. 
       
       
2. At least 30 reviews in the preceding 12 month period from 5 February in year A to 4 February in year B inclusive. 
   
   • Example: 
     • User X has been a FirmChecker users since late 2018 and their profile has 100 reviews. However, only 22 of these reviews were collected between 5 February 2019 and 4 February 2020. They would not be eligible. 
     • User Y signs up to FirmChecker on 23 August 2019. They collect 36 reviews prior to 4 February 2020. They would be eligible.

If you have further questions about eligibility, please contact our support team at support@firmchecker.com