Basic account/No account
If you're on a Basic account you can get clients to leave a review by sending them to your profile and requesting that they leave a review.
This will require them to create a 'client' account with FirmChecker so we can verify their identity.
With FirmChecker Premium we make it dead-easy to collect reviews for your profile. There's no need for your client to create an account with us - they can simply go to your unique survey URL and respond to the survey.
Another great perk of the Premium account is that we have a Private Feedback functionality. That is, if your clients are more comfortable giving feedback privately, they can do so via you unique survey link as well.
- You get more access to information: not every client will be comfortable leaving a public review and this gives clients the opportunity to give you their advice privately.
- It gives you a chance to ensure any unforeseen dispute resolution is conducted privately.
Q: Can we decided which clients get private feedback requests and which get public review requests?
A: Unfortunately not for two reasons:
- We believe it's best practice to be proactive about online word of mouth and get feedback from everyone and this is the quickest and easiest way to enjoy the benefits of both. It would be an annoying experience for your clients to receive one survey request followed immediately by a request for a public review if they were satisfied. Far better to trust your clients to be fair in the public realm if they so choose. Besides, anyone can leave a review of your firm on Google anyway.
- We aim to provide genuinely useful information to prospective buyers to reduce information asymmetry in professional services. This would positively bias results and prevent some clients' voices from being heard.
Q: How do you stop negative reviews going online?
A: We don't prevent reviews being published purely because they are negative. However, we have both technological and human content moderation for each and every review to make sure that all content is compliant with our terms and conditions. If you believe a review is false or misleading, you can get in contact with our team at firstname.lastname@example.org