Who should we ask for reviews?

When you start

If you're a firm with a lot of existing clients you should feel free to ask them for a review. The market wants to hear about experiences from your other clients!

Our research indicates that over 75% of accounting clients and up to 95% of legal clients would search for online reviews prior to hiring a firm they're already considering - so getting on the front foot and providing them with this information can give you a massive competitive edge. 

So that your firm's profile is populated and you start appearing in search queries right away - by all means you should ask recent or existing clients to leave a review. 

Ongoing

The best way to get amazing value out of your FirmChecker account is to ask your clients for feedback and reviews after each and every project/matter is completed. 

Why?

1. Their private feedback allows you to:
   1. Identify high level strategic areas for improvement - such as your reliability, perceived expertise, communication skills or understanding of you clients' business. 
   2. Know how every client is feeling, so you can maximise client retention and opportunities for recommendations.
      
      TIP: Did you know that the vast majority of buyers still hear about firms from word-of-mouth recommendation, but then start searching online for reviews to do background checks? 
2. Their public reviews allow you to:
   
   1. Keep your profile fresh
   2. Stay at the top of search rankings (which are determined in part by number of reviews)
   3. Show prospects that you're engaged with your client-base and care about what they think 
      
      TIP: Did you know that clients care about a firm's response to another client's review just as much as the review itself?

Do you have templates for review requests?

We surely do! You can check them out here.